Refund Policy

1. Refund Eligibility

We offer refunds for subscription payments under the following conditions:

• Refund requests must be made within 14 days of the initial purchase
• Refunds apply only to the first subscription payment
• Subsequent subscription renewals are not eligible for refund
• Refunds are processed to the original payment method

2. How to Request a Refund

To request a refund, please contact us through the contact information provided in the Impressum. Include your account email and the transaction ID from your payment confirmation.

3. Processing Time

Refund requests are typically processed within 5-10 business days. The refund will appear in your account within 1-2 billing cycles, depending on your payment provider.

4. Cancellation

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period. You will continue to have access to premium features until the end of the paid period.

5. Non-Refundable Items

The following are not eligible for refund:

• Free tier usage
• Subscription renewals (after the initial purchase)
• Payments made more than 14 days ago
• Accounts that have violated our Terms of Service

6. Chargebacks

If you initiate a chargeback through your payment provider, your account may be suspended pending investigation. We encourage you to contact us directly to resolve any billing issues.

7. Contact for Refunds

For refund requests or questions about this policy, please contact us through the contact information provided in the Impressum.